Refund policy

Last Updated: June 2026

At NUUVARO™, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we are committed to working with you toward a fair and timely resolution.

Non-Returnable Items

Due to hygiene, safety, and quality assurance standards, the following items are strictly non-returnable:

  • Personal care products
  • Intimate apparel
  • Customized or personalized items
  • Gift cards
  • Downloadable digital products
  • Items designated as final sale

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. To expedite your resolution, kindly provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and its packaging

Upon verification, we will offer a replacement, store credit, or full refund at no additional cost to you.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 7–14 business days. Please note that your financial institution may require additional processing time before the funds reflect in your account.

Shipping Costs

Original shipping charges are non-refundable, except in cases where:

  • The item received was defective;
  • The item was damaged in transit; or
  • An incorrect item was shipped.

Unless otherwise required by applicable law, return shipping costs are the responsibility of the customer.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has entered processing, packaging, or dispatch, cancellation may no longer be possible. We recommend contacting our support team promptly if you wish to cancel.

Delivery Delays

While we make every effort to meet estimated delivery timelines, delays may occasionally arise due to circumstances beyond our control, including customs processing, carrier disruptions, adverse weather conditions, or periods of high seasonal demand. Delivery delays alone do not constitute grounds for a refund.

Fraud Prevention

To safeguard our customers and maintain the integrity of our platform, NUUVARO™ reserves the right to:

  • Request additional verification where necessary;
  • Decline refund requests deemed suspicious or fraudulent; and
  • Restrict or deny returns where policy abuse is reasonably suspected.

Contact Us

For all inquiries relating to returns, refunds, or exchanges, please reach our support team at:

NUUVARO™ Customer Support 📧 support@nuuvaro.com

We are dedicated to resolving every concern fairly, promptly, and professionally.